Since 2006, the CIHEAM-IAMM is engaged in a continuous-improvement process which brings a new dynamic to its professional practices. The Institute has been ISO 9001 certified since November 2008 for the training courses provided in situ Master,Vocational trainingFrench courses.

Since March 2016, a new activity has been ISO 9001-certified: the Welcoming and Supervision of PhD students.

The Quality Management System also integrates the support services linked to these education activities: the management of human, material and computer resources has been certified since 2008, the welcoming and information to learners have been certified since 2011, the support in scientific documentation since 2017 and the management of financial resources in 2018.

The certified activities    

The higher education: the Master (M2)

This teaching (level BAC +5) is modular and follows the European Credits Transfer System. It is organised within the French academic environment in compliance with the so-called Bologna Process (LMD: Licence-­‐Master-­‐Doctorate) opening up, under certain conditions, the access to doctoral studies.

Furthermore, the IAMM is an adhering member of the ERASMUS European Charter.

The Vocational Training (FPC)

The IAMM offers training sessions adapted to the needs of both individuals and organisations through tailored course contents and flexible educational methods.  The objective of the professional training is twofold:  

  • Respond to the evolution of the international context 
  • Meet the participants’ new expectations by proposing a complete analysis of their needs in terms of training, and giving them the training programmes accordingly

The French Language Centre (CFLE)

The trainings provided by the Centre are labelled French Foreign Language Quality. This label is awarded by the French ministries in charge of the national education, the higher education and research, the foreign affairs and culture, and the communication.

In addition to the trainings quality assurance, this labelling brings a simplification of the administrative formalities to all foreign students willing to attend language courses in our Center.

Reception and supervision of PhD students

The ISO 9001 certification includes long term PhD students (supervised for the duration of their thesis). The CIHEAM-IAMM has always been a welcoming place and we want this to be systematic and to be a priority. The institute supervises and co-supervises PhD students who, beforehand, enrolled in a university that issues the diploma. This reception is financed by research projects involving PhD students' collaboration, by resources from the university of origin and also by research allowances granted by the CIHEAM-IAMM. On average, we welcome some twenty PhD students per year.

Organisation of the Quality Management System (SMQ)    

During the last two years our 2014-2018 Strategic Plan has been enhancing transversal exchanges (through the Advisory Committee, the Communication Committee, the Budget Committee, the Teachers-Researchers Committee, the Training and Educational Committee, the Teaching-Research-Cooperation Unit and the Support-Services Unit) leading to a deeper integration of the quality management approach within the governance and the coordination of activities.

The Quality Management System (QMS) is made up of eleven processes:


Maïlys LUYE

Tél: +33 (0)4 67 04 60 52


ISO 9001 Certified

on-site training programmes

Cartographie ISO

Politique Qualité


Quality Label 'Français Langue Etrangère'